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For booking forms and the 2008 price list please visit the Resources page.

Caravans and chalets are let by the week - Saturday to Saturday. VAT at the current rate is included in the charge. Sites are normally open from Easter to the end of October, although generally full facilities and entertainment programmes do not start until May and close in September. The holiday park details are the Trust's interpretation and if any facilities are important to you for the enjoyment of your holiday please check direct with the park before booking.

The Trust's caravans and chalets are suitable for a person with special needs supported by family or carers. It is advisable that the units have at least one able-bodied person, and if this is not possible for any reason, the Trust Office must be informed of the circumstances prior to the holiday. The choice of holiday park is yours but we suggest you contact the Trust Administrator for advice on the park's suitability for specific disabilities, before making a definite commitment. This is essential if there is a fully wheelchair-bound person in your party as there are so many differences in our units and parks, and we do not want to disappoint you.

The units are not recommended for people who are totally dependent on a wheelchair for mobility. Please contact the Trust Office before booking if there is more than one wheelchair user in your party. All the units are ramped and the internal arrangements are suitable for standard manual wheelchair access, except where mentioned in the additional details leaflet. The units do not have lifting gear, although there are some ceiling hooks or ceiling grab handles in some of the bedrooms, as indicated on the additional details leaflet. Kitchen units are at the normal standard height with the exception of 22 Avalon Way at Burnham-on-Sea Holiday Village, where they are at wheelchair height. Kitchen and cooking equipment has not been adapted.

Correspondence should be addressed to:

The Administrator
The Scout Holiday Homes Trust
Gilwell Park
Chingford
LONDON E4 7QW
Telephone: 020 8433 7290 or 7291
or through The Scout Association's Information Centre on 020 8433 7100
E-mail: lynda.peters@scout.org.uk or scout.holiday.homes@scout.org.uk
Fax: 020 8433 7184

Completed application forms together with a non-refundable deposit of £60 per week must be received within 10 days if a provisional booking has been made, plus a £20 per week cancellation insurance fee if required. This cancellation insurance means that in the event of a cancellation, the balance is waived when the deposit only has been paid; or if the holiday has been paid for in full, the balance will be returned to you (ie full cost of holiday minus deposit and cancellation insurance fee). Please note that the cancellation insurance does not cover the deposit. Notification of cancellation must be made to the Trust Office at least 36 hours before the commencement of the holiday (ie for holidays commencing on Saturday, notification must be made before midday on Thursday). Any holiday cancellation notified after this will not be subject to a refund.

If you decide not to pay for the Trust's cancellation insurance, cancellation at any time after booking will mean that there will be no refund; and if you cancel within a calendar month of the start date of your holiday, then you will be liable to pay the full cost of the holiday. There is no refund for special price holidays.

Only people named on your application form are permitted to stay overnight in the Trust's units. Names and addresses (and ages of anyone under 21) must be logged with the Trust Office before the commencement of the holiday. If this legal requirement is not met, the booking will be terminated immediately and you will be asked to leave with no refund available.

Please note that once the holiday booking is confirmed any change to the details on the application form will incur an administration charge of £60.00. This includes any additional people added to your original booking or change of people going on your holiday or change of holiday date.

A contract between you and the Trust is made when the Trust accepts your booking and deposit payment by issuing written confirmation. The contract binds you and all the members of your party. It is your responsibility to ensure that all members of your party accept these terms and conditions of booking, failure to disclose all relevant information or comply with these terms may lead to termination of the contract, and loss of the booking.

The balance of the full amount must be paid at least one month before the holiday date. If full payment has not been received by this date, the holiday is subject to automatic cancellation.

Once your booking form is received and your booking confirmed, the Local Management Secretary at your chosen venue will send details of the site arrangements and other helpful information. Depending on the park, you will be able to pick up the keys to your holiday home between 2.00 and 3.00 p.m. on the Saturday you arrive and find everything ready. You must make special arrangements if you wish to arrive after 6.00 pm.

On the Saturday of your departure, in order to prepare for the incoming visitors for the next letting, you are asked to depart between 10.00 and 11.00 a.m. The exact time will be advised when your holiday is booked.

The Trust retains the right to refuse admission, and the right to eject any occupants who cause a nuisance, disturbance or damage in respect of the Trust's property, the surrounding area or holiday park; or do not adhere to the Trust's conditions of letting or the Holiday Park rules. The Trust reserves the right to terminate a holiday without compensation if the behaviour of anyone using the Trust's units or their guests impair the enjoyment, comfort or health of the Holiday Park's guests. The current conditions and rules can be obtained either from the holiday park or the Trust Office.

We are sorry that no animals can be permitted in our units, and this includes any that visitors may bring. However, we will accept guide dogs subject to agreement with the Trust Office and the holiday park.

Please take your holiday booking receipt with you on holiday as you can use this to prove your identity on your arrival at the Holiday Park. Each unit is fully furnished but sleeping arrangements may differ because of the unit layout. Details will be provided for the location of your choice.

All units have hot and cold water, a gas or electric cooker, microwave oven, refrigerator, colour TV/video or TV/dvd, heating appliances, essential cutlery, crockery and utensils. There is a bathroom with a toilet, shower and handbasin. We supply pillows, blankets and duvets – you must supply your own pillowcases, sheets, duvet covers, tea towels and towels. Although there may be duvet covers on our duvets, these are to protect the duvets only, and you must use your own covers or sheets with the duvets.

It must be understood that we offer a family service. Bookings made by a person under 21 will not be accepted. Site operators may not allow units to be let out to a single-sex group. No more than six people or seven in the larger caravans, including babies, may stay in a unit – a party of more than that number may be refused access.

As Local Management Team members are all volunteers, it would be appreciated if you leave the accommodation in the condition you wish to find it and let them know if you intend leaving earlier than stated. If the unit is left in a dirty state, then you will be charged for the cleaning. Any breakages and damage (however minor) must be paid for, and the Trust Administrator must be notified immediately.

The Trust Office will provide you with emergency contacts for use during your stay. If you are unhappy about the unit please contact The Trust Administrator or the Local Management Team Secretary immediately on arrival in order that the Trust has the opportunity to rectify the problem. Please note that for any complaints or claims arising during your holiday the Trust cannot accept any liability if you fail to notify the Trust Office immediately the problem arises. Also, full details in writing are required to be sent to the Trust Office within 14 days of the end of your holiday.

The Trust will endeavour not to change the date or cancel your booking, but in exceptional circumstances this may be necessary. The Trust will inform you of the change of date or cancellation as soon as possible and give you the following options:

1. accept the replacement holiday comparable or superior to the one booked, or
2. choose an alternative replacement Trust's holiday with the difference in price between the replacement holiday and the holiday booked, or
3. accept a full refund.

We are able to control rents by keeping administration costs to a minimum. You can help us in this if you will kindly send a stamped self-addressed envelope with any correspondence.